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FAQ
Do you have any questions or special requests? Contact us via WhatsApp chat or send us an email at support@akilovdesign.com.Shipping times vary depending on the selected shipping method:
Standard Shipping – Processing time: 1-3 days, delivery within 7-14 days.
Express Shipping – Processing time: 1-2 days, delivery within 3-7 days.
Additionally, for orders over $499, you will receive free shipping.
Shipments are handled by DHL Express, USPS, UPS, and FedEx.
If you wish to return or exchange a product, you can do so within 30 days of receiving it. The products must be in new, unused condition and in their original packaging to be eligible for a refund or exchange. The refund will be issued in the original form of payment; however, please note that the original shipping costs are non-refundable.
Customers are responsible for covering the return shipping costs. The company does not cover return shipping fees, so the shipping cost is the customer's responsibility.
However, if the product arrives damaged, the company will take full responsibility and cover all return and shipping costs.
AKILOV products are made of high-quality aluminum with an anodized coating, providing exceptional durability and maintaining a luxurious appearance over time. The anodized coating creates an oxide layer that protects against corrosion and wear, allowing for vibrant colors and a premium finish.
Yes, the anodized coating on aluminum provides excellent resistance to sun and water. The anodizing process creates an oxide layer on the surface of the aluminum, enhancing its durability against corrosion, wear, and weather conditions. Additionally, the anodized layer offers some protection against UV radiation, helping to maintain the product’s color and appearance over time.
It is generally recommended to avoid washing anodized-coated products in a dishwasher.
Dishwashers often use strong chemicals and high heat, which may damage the anodized coating, leading to wear, discoloration, or other defects.
To maintain the appearance and durability of the products, it is best to clean them gently with warm water and mild soap, avoiding abrasive materials or harsh stain removers. Wiping with a soft cloth after cleaning will help preserve the coating’s shine and integrity.
There is no need to immerse our Judaica products in a mikveh before use. However, we recommend cleaning the products thoroughly before their first use.
Absolutely! Our Judaica products make a perfect gift for any occasion, whether it's a wedding, Bar Mitzvah, housewarming, Jewish holiday, or simply a thoughtful gift for someone special. The products come in elegant gift packaging, ready to make any moment extraordinary.