Return & Exchange Policy


Return Eligibility:

Items must be in new, unused condition and in their original packaging to qualify for a refund or exchange. Please ensure that items are carefully packed to avoid damage during transit.

Return Period:

We accept returns and exchanges within 30 days of receipt. Refunds will be processed in the original form of payment. Please note that original shipping charges are non-refundable. Customers are responsible for covering the return shipping charges for all eligible returns.

Non-Returnable Items:

Certain items are considered final sale and cannot be returned or exchanged. These include:

Customized or personalized items

Items marked as “Non-Returnable” on the product page

Gift cards or e-gift cards

International Orders:

Please note that all orders placed for international delivery are final sale and cannot be returned or exchanged.

Gift Returns:

If you received an item as a gift and wish to return it, we will issue store credit for the merchandise value. To process a gift return, please contact our Customer Service team. Proof of purchase is required for gift returns.

In-Store Returns of Online Purchases:

Items purchased online can be returned in-store for store credit.

How to Return Your Product:

To initiate a return, please contact our Customer Service to receive a Return Merchandise Authorization (RMA) number. Pack and securely seal the return items, including the original packing slip. Write the RMA number on the outside of each package. Returns without an RMA number cannot be processed.


Cancellation Policy

Cancellation under Israeli Law: In accordance with the Consumer Protection Regulations (Cancellation of a Transaction), 2010-771 and the Consumer Protection Law, 1981-5771, customers in Israel have the right to cancel a transaction under certain conditions. If you wish to cancel your purchase, please be aware that:

  • Cancellations must be made within 14 days of receipt.
  • The product must be returned in its original condition and packaging.
  • Refunds will be processed according to the original method of payment, subject to applicable laws.

International and U.S. Cancellations: For our international and U.S. customers, cancellations are subject to the respective national consumer protection laws. We strive to ensure a fair and reasonable cancellation process. Please note:

  • The cancellation period and conditions may vary based on your location.
  • We recommend reviewing your local consumer protection laws for specific details.
  • For all cancellations, products should be returned in their original condition.

General Guidelines:

  • To initiate a cancellation, please contact our customer service team with your order details.
  • Customers are responsible for return shipping costs unless the cancellation is due to a defect or misrepresentation.
  • Refunds will be issued to the original payment method once the returned item is received and inspected.

We at AKILOV are committed to ensuring a smooth and transparent cancellation process, respecting both local laws and our customers' rights.


Start Your Return Process:

Ready to begin the return process? Please fill out the form below to initiate your return. Our team will guide you through the next steps to ensure a smooth and hassle-free experience.